Manulife Customer Service Representative (CSR) interview questions
based on 24 ratings - Updated 26 Feb 2026
Averageinterview difficulty
Very positiveinterview experience
How others got an interview
71%
Applied online
Applied online
18%
In person
In person
6%
Other
Other
6%
Employee referral
Employee referral
Interview search
24 interviews
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Manulife interviews FAQs
Customer Service Representative (CSR) applicants have rated the interview process at Manulife with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 72.7% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at Manulife as a Customer Service Representative (CSR) according to 1 Glassdoor interviews include:
Background check: 33%
Phone interview: 33%
Skills test: 33%
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This is a phone interview, around 15 minutes long, to validate my interest and availability for different shifts, questions are quite easy, about my previous experience in call center, customer service attitudes, basic knowledge about finances and things like that.
Interview questions [1]
Question 1
Experience in call-center, KPIs, how do I handle stressful situations, and difficult clients.
I applied online. The process took 1 day. I interviewed at Manulife (Cebu City) in Sept 2025
Interview
The interview process was very straightforward and professional. Questions were clear and easy to understand, with no unnecessary pressure. The interviewer was polite, respectful, and focused on relevant topics, making the overall experience smooth and comfortable.
I applied through an employee referral. The process took 3 weeks. I interviewed at Manulife (Halifax, NS) in Sept 2024
Interview
Initial phone interview with an HR manager. Simple behavioural questions.
Then, an in-person interview with a manager where he asks in-depth about your skills and experience. Overall, it was easy and welcoming.