Was asked questions like what to do in certain situations and it definitely helps if you have prior experience in customer service. They expect you to know these things very well.
Interview questions [1]
Question 1
If the delivery truck doesn’t show up in the morning, what should you do to resolve the situation?
I applied online. The process took 1+ week. I interviewed at Old Navy in Nov 2022
Interview
Phone call then formal interview. Nothing crazy. After the call they set up face to face and you meet a panel of staff for formal interview. Background check with no felony convictions is required.