Optum Customer Service Representative (CSR) interview questions
Updated 18 May 2026Difficulty
Average
Experience
Mostly positive
How others got an interview
- 27%Employee referralEmployee referral
- 9%In personIn person
- 5%RecruiterRecruiter
- 2%OtherOther
Interview search
59 interviews
Optum interviews FAQs
- Customer Service Representative (CSR) applicants have rated the interview process at Optum with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 68.2% positive. This is according to Glassdoor user ratings.
- Candidates applying for Customer Service Representative (CSR) roles take an average of 8 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Optum overall takes an average of 12 days.
- Common stages of the interview process at Optum as a Customer Service Representative (CSR) according to 2 Glassdoor interviews include:
Background check: 25%
One on one interview: 25%
Skills test: 25%
Presentation: 25%
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