Qatar Airways interview questions

In a food server interview, there is almost always one specific question that every manager asks because it reveals exactly how you handle the reality of the job. ​That question is: "Tell me about a time you had to deal with a difficult customer, and how did you handle it?" ​Managers ask this because anyone can be polite when things are going smoothly. They want to see what happens when things go wrong—because in a restaurant, a kitchen delay or a mixed-up order will happen eventually. ​When they ask this, they are looking for a specific three-step answer: ​You listened calmly: You didn't argue with the guest or take their frustration personally. ​You solved the problem quickly: You apologized sincerely and involved a manager or the kitchen to fix the food right away. ​The guest left happy: You turned a bad experience into a positive one. ​Even if you haven't worked as a server before, you can answer this using any past experience where you had to help an angry or frustrated person with a smile!