I applied online. The process took 3 days. I interviewed at REI in Feb 2018
Interview
I applied online and the next day I got a call regarding my application. It was a quick 5 minute get to know you with one of the managers, the questions were like why do you want to work at REI and what's your availability. After that we set up the interview for the next day. For the interview I dressed business casual, and they brought me to back room with two different managers (not the one I talked to on the phone). I was nervous at first but the employees at REI are very friendly and although it is an interview they laugh and joke with you like it's just a normal conversation. They asked basic interview questions, why REI, what outdoor activities are you into, what sales experience do you have etc... , they were both very engaged and each had questions to ask. Come in to the interview with some experience doing one of the outdoor activities they sell products for on their site, also do a little research and come up with an answer for what their motto real.alive.connected means to you. It's also good to know what kind of products they sell before hand.
what would you do if a co-worker went on break and you saw 3 customers waiting in their department, you have a phone call waiting to be picked up, and you were just paged.
I applied online. I interviewed at REI in Apr 2026
Interview
Online interview. After viewing question, you get 30 seconds to think and then must record an answer. You get 2-3 min per answer. If not satisfied with your first recorded answer, you have two more chances to re-record, and can then choose which of the three recordings you wish to submit. Five questions total. After this video interview, you may be offered a virtual or in-person interview with real people.
Interview questions [1]
Question 1
Tell us about a time you made adjustments to your department/store/shop to increase customer satisfaction, how you recognized the opportunity, created your plan, and measured its success.
I applied online. I interviewed at REI (Maple Grove, MN) in Sept 2025
Interview
I was asked to record a couple videos where I talked about myself, my strengths and good customer service. Afterwards I got invited to an online interview with 4 other people and 2 interviewers. They mostly asked “tell us about a time” questions.
Interview questions [1]
Question 1
Tell us about a time you dealt with a difficult conversation at work.
I applied online. I interviewed at REI (Phoenix, AZ)
Interview
After applying online, I got a notice of pre-recorded interview after a week. I had 5 days to complete the pre-recorded interview. I had to answer 5 different questions. I was able to record 3 times for each question.
Interview questions [1]
Question 1
Q. Please tell us about yourself and why do you want to work at REI.