I applied online. I interviewed at Residence Inn (Orlando, FL) in May 2021
Interview
In person interview with Hotel Manager & Ops Manager & phone interview with Front Desk Manager. Everyone was very welcoming and made me feel quite comfortable. They were able to answer all my questions about the hotel and the Marriott brand overall.
Interview questions [1]
Question 1
Describe your customer service experience and give an example of a guest recovery situation.
I applied online. The process took 3 days. I interviewed at Residence Inn in Sept 2021
Interview
Easy, GM and Front desk supervisor asked basic questions like what’s your experience that’s related to your position? They do a full walk through of the hotel. They ask you about basic customer service skills and how well you work under pressure.
Interview questions [1]
Question 1
Name a time you had a bad encounter with a customer
Interview took 20 minutes. It was all about customer service and handling unhappy customers. They wanted to see you personality through your answers. Interview took 20 minutes. It was all about customer service and handling unhappy customers. They wanted to see you personality through your answers. Interview took 20 minutes. It was all about customer service and handling unhappy customers. They wanted to see you personality through your answers.
