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      Residence Inn

      Part of Marriott International

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      Guest Service Representative Interview

      17 Aug 2024
      Anonymous interview candidate
      Joplin, MO
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 1 day. I interviewed at Residence Inn (Joplin, MO) in Aug 2024

      Interview

      I was called to come down to Residence Inn to interview for a position I had applied for about two weeks prior. Due to other obligations, I ended up interviewing the same day they called me. From the moment they called me, there were lots and lots of questions asked, particularly about why I wanted to work in a hotel environment, how I would handle situations involving guests, my availability, my plans for the next few years, and so on. They informed me I had passed Round 1 and if selected, the next rounds of the interview would be conducted by someone higher up the Marriott chain. However, I haven't heard from anyone since and the job posting has since been removed from the job boards. Presumably I didn't get the job....

      Interview questions [3]

      Question 1

      What are your plans for the next five years?
      Answer question

      Question 2

      It's 1 am and a guest says their thermostat is broken, they are hot, and need a fan. No fans are available, no one will be available to fix the thermostat until the next business day, and they don't want to switch rooms. What do you do?
      Answer question

      Question 3

      Why do you want to want to work in a hotel environment?
      Answer question