I initially submitted an application for a "part-time position". There was no title or specific position mentioned, but I needed a job, and thought, 'why not?' I was asked to fill out a generic questionnaire, where I had the opportunity to apply for a full-time position; again, not a specific position. I was asked to take an aptitude test, which I had been informed of and given time to somewhat prepare for ahead of time. This test is what upper-management uses to brag about how they only hire "smart" people (which is a load of crock). I passed the test, and proceeded through the typical interview process (3 total - 1 with recruiting, 1 with direct supervisor of department, 1 with manager of department). I was initially interviewed for a software development department, which was completely out of my comfort zone and skill area. I was not offered the job, but was asked to come back to interview with a customer service department. I passed the interview and accepted the job. Biggest mistake ever. The interview process took roughly 2-3 weeks, since I interviewed twice. The recruiters involved were very courteous and impressed me with their timely followups (they called me 1-2 times per week to update me on the process). I could not have asked for a better experience with the recruiting department. It was the job and management that I had a problem with. The interview questions were very typical and monotonous - name biggest strengths/weaknesses, are you a team player, etc. The aptitude test seemed unnecessary and a poor judgment of intelligence/skill set. It was primarily a math based test. There was a shorter section based on "What would you do?" situations and a section that vets your personality. Hardly of the things asked on the test had any relation to what my job required of me or how I carried it out. It also does not prevent individuals who cannot perform the job well from being hired. My department was small and most positions were filled with such individuals.

Submitted online application with attached resume. Was called and emailed about completing pre-tests before interview date. Day of interview was subjected to more tests before meeting with an interviewer.