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      Customer Advocate Interview

      12 Mar 2018
      Anonymous interview candidate
      Reading, England
      No offer
      Negative experience
      Average interview

      Application

      I applied through a recruiter. The process took 5 months. I interviewed at Sage (Reading, England) in Jan 2018

      Interview

      Very shambolic and not very respectful of my current role and responsibilities - I was initially approached on LinkedIn and had a initial phone screening, then an onsite interview followed by 2 other phone interviews and then a final face to face presentation. For each phone interview it was arranged very last minute and the person interviewing me never had my number to get in touch, the onsite interviews were a similar experience. I was left waiting in reception, the meetings were booked for 2 hours but actually only lasted an hour at that. Because i had to travel to the offices it meant taking a day of work for the final interview and an afternoon out of the office for the first meeting. At the time I had a number of projects and trips taking place with my own job, there wasn't much room or flexibility in arranging interviews around this. I tried to be as flexible as possible, taking a call at 10pm UK time but it was still frustrating trying to arrange the other interviews. I was asked to prepare a final presentation for the last stage of the interview - I took a day off work for this as I had to travel an hour both way to get to the offices, plus the meeting was booked for two hours so could not justify being out of the office for that long. The meeting turned out to be an hour, and i was left waiting in the reception for 15 minutes before hand. Following the interview the internal recruiter promised to get back in touch either later that day or on the following Monday with feedback. To date it has been 8 weeks since the interview and I have still not had any official feedback or response. She tried to arrange a time to speak a couple of times, but always last minute and ended up never confirming. It was the worst recruitment experience I have ever had - I have never felt such a lack of respect for my current role and responsibilities during an interview process. I was especially shocked as the company is working in the HR space and I would have expected them to be living the values they are promoting and helping their clients achieve. Overall a very unfortunate experience.

      Interview questions [1]

      Question 1

      Present 3 priorities you would go after in the next 3-6 months, based on your research/conversations
      Answer question
      5