I applied through an employee referral. The process took 2 months. I interviewed at Scotiabank (Calgary, AB) in Jul 2018
Interview
The first stage involved taking a video interview.You are asked five questions which are behaviourial in nature.After that, I recieved two email to complete online assessment exercises. The first assessment required you to complete a questionnaire that would help the recruiter assess your personality and see if you are a right fit for the role. The second assessment was a simulation exercise to see how you would perform on the job as it simulates a typical day in the life of a Customer Representative.The next stage was a telephone interview with a HR recruiter from the bank which was lasted about 50 minutes. The recruiter was very pleasant and she asked behavioural questions.It is very important that you give live examples of how you handled such situations in the past.
Interview questions [1]
Question 1
1. Tell us about yourself,your work experience and education as it relates to the job role.
2.Why are you interested in working at Scotiabank and in this role.
3. What skills and behaviours do you possess that would help you to be successful in this role.
4.Tell us something a past supervisor told you to improve on and how did you do it.
5.Tell us about a time you had to deal with a difficult customer.What was difficult about the situation and the customer?What did you do and what was the final result?
Very chilled and eye opening. They asked me a few questions and more details on my resume. They were very patient and listened. Just be very authentic too it saves
I applied through a staffing agency. The process took 3 days. I interviewed at Scotiabank (Toronto, ON) in Oct 2025
Interview
It was good but they did not want me because i did not understand the role which pissed me off a lot and i thought i got it cause i awnsered confidently
Interview questions [1]
Question 1
Tell me about a time you went above and beyond for a customer
I applied through a recruiter. The process took 2 weeks. I interviewed at Scotiabank (Victoria, BC) in Oct 2025
Interview
Pretty well balanced between formal and informal, keen to understand your goal and explain the company's goal. Pretty clear what they need from you and how they can be part of your growth path. The hr helped to have a better contract as well.
Interview questions [1]
Question 1
What are my future goals regarding growing inside the banking system or outside?