Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      ServiceNow

      Engaged employer

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: ServiceNow reviews | ServiceNow jobs | ServiceNow salaries | ServiceNow benefits
      ServiceNow interviewsServiceNow Staff Technical Writer interviewsServiceNow interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Staff Technical Writer Interview

      23 Sept 2025
      Anonymous interview candidate
      San Diego, CA
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at ServiceNow (San Diego, CA)

      Interview

      Superb interactions with recruiter, hiring manager, and team. Although I met with quite a few folks, the scheduling was convenient. Definitely a class act all around. Any writer would be lucky to work there!

      Interview questions [1]

      Question 1

      Tell me about a time when you had difficulty getting information from a SME?
      Answer question

      Other Staff Technical Writer interview reviews for ServiceNow

      Staff Technical Writer Interview

      6 Mar 2024
      Anonymous interview candidate
      San Diego, CA
      Declined offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 months. I interviewed at ServiceNow (San Diego, CA) in Jan 2024

      Interview

      The interview process lasted approx. 1.5 months. After I applied, the recruiter reached out for an initial call. I confirmed with him at that time that the position was a full-time remote one. He confirmed. I was moved forward into the first round of interviews (one with a Staff TW and another with the HM, Director). Those talks went well, but the HM was late by over 15 minutes to my video call. For the second and final round, they had me prepare a 20-25 minute presentation on my past work. I presented that in front of the recruiter and three new faces (the HM was supposed to attend but couldn't last minute). After the presentation, I had to interview 1 on 1 with each of the attendees. They were either Staff TW or managers. I then had to interview with the HM again but this time he didn't even show up for our scheduled video call. In any case, I received a call from the recruiter several days later saying that they wanted to hire me. He said that they'd prepare the offer and call again next week. When the recruiter called again with the offer, I was surprised at how low it was, especially for a Staff role. I countered for just less than a 9% increase. He was quiet for at least a minute, then said that they can't offer that. So I told him that I was still very excited to join ServiceNow and for him to do his best to close the gap. Well, the next day he calls three times! Each time he doesn't increase the offer by even 1k, but he also doesn't say that it's the final offer. Fyi, the offer was in the mid range of the comp range listed on the JD so they could do better if they wanted to. On top of that, he says that the position was always hybrid and not remote. Basically, it was a bait-and-switch. I ended the last call by saying that I'm declining the offer and that was that. The offer was a lot lower than their competitors. And I only applied to remote positions, so I didn't appreciate being gaslit. Also the HM didn't prioritize or seem to care about my interviews. A very disappointing experience because I really wanted to join, but it seemed like they didn't want me to. I would have considered if they showed that they wanted me to join by offering a bit more.

      Interview questions [1]

      Question 1

      How do you get reviews?
      Answer question
      5