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      Customer Experience Agent Interview

      28 Jun 2019
      Anonymous interview candidate
      Dublin, Dublin

      Other Customer Experience Agent interview reviews for Slack

      Customer Experience Agent Interview

      27 Oct 2022
      Anonymous employee
      Vancouver, BC
      Accepted offer
      No offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Slack (Dublin, Dublin) in Jun 2019

      Interview

      1. Writing Exercise -- The HR person send you an e-mail with situations that you would probably face in your daily basis work. You save the answers in PDF and upload on a platform 2. Phone call with HR -- General questions about your background, behaviour questions, why did you apply for this role, etc. Unfortunately, I stopped at this stage.

      Interview questions [2]

      Question 1

      Subject: A slash command to DM another user? We're loving the direct messaging feature and think it would be great if you added a slash command so we could start those directly from our keyboard! Thanks Factual Information: This option already exists. They should be able to open a direct message with a teammate by using the /dm or /msg command.
      Answer question

      Question 2

      Subject: Switching other users' usernames For a while, there was an option where I was able to manually change the usernames of other people that joined the team. Was this edit tool removed? If not, what are the steps that I need to do so I can edit names as the team owner? Factual Information: Team owners being able to change their teammates' usernames is a feature for teams on paid plans, but a longstanding bug allowed a number of teams to use this feature on the Free plan. We've fixed this error now, so this person will have to upgrade to a paid plan to regain access to this functionality.
      Answer question
      5
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Slack (Vancouver, BC) in Aug 2022

      Interview

      The interview process was lengthy but very thorough. Everyone was very engaging and made it feel at ease. 1. Written Assignment (pre screening) - 5 situation/behavioral questions 2. Screening call with the Recruiter - Basic personal questions/requirements 3. 2nd call with the Recruiter - More detailed questions about the position/ what I am looking for in a job/company 4. Zoom meeting with the Manager - History/ Experiences / Expectations 5. Zoom meeting with 2 existing Team members - History/ General questions / Situation based questions 6. Wrap-up with the Manager and then ending with the Recruiter - Last questions/ expectations The recruiter has very helpful in explaining each step and providing assistance with what to expect next. Very impressed!

      Interview questions [1]

      Question 1

      Q: Tell me about a time when...?
      Answer question

      Customer Experience Agent Interview

      27 Oct 2022
      Anonymous employee
      Chicago, IL
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 4 weeks. I interviewed at Slack (Chicago, IL) in Jul 2022

      Interview

      The interview process was very straight-forward. I first talked with HR over Zoom for a phone screening. Next was a written assessment and a 1-1 interview with the hiring manager. Next was a panel interview with another manager and team mate. My HR rep called me beforehand to help me prepare with different questions that they might ask.

      Interview questions [1]

      Question 1

      Tell me about a time you handled a difficult customer and what was the outcome?
      Answer question

      Customer Experience Agent Interview

      21 Apr 2022
      Anonymous employee
      Dublin, Dublin
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Slack (Dublin, Dublin)

      Interview

      Straightforward interviews. Multiple rounds including a written portion project and interviews with a few different people. The interviewers asked normal questions. No trick questions. The process was very transparent and clear.

      Interview questions [1]

      Question 1

      Share about your previous experience.
      Answer question