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      Customer Success Manager Interview

      7 Apr 2021
      Anonymous interview candidate
      Declined offer
      Positive experience
      Easy interview

      Application

      I applied through an employee referral. I interviewed at Slack in Mar 2021

      Interview

      There were about 5 rounds of interviews: 1. Recruiter: the conversation was casual (I came in through a referral), we discussed the role and what I was looking for and explained how my experiences fit the position. 2. Hiring Manager: I spoke with the HM and did a basic behavioural interview, connecting my background to the CSM qualities and sales experiences I've had. Nothing too tricky, and she was very pleasant and interested in my answers. 3. Chronological Interview: This was with the HM and a peer where they asked probing questions about every part of my resume, starting from when I was in college through now, to really get an understanding of who I was as a person and what my background was. It was very interesting, because no interviewer ever asks why you chose your major or how that contributed to your work experiences! 4. Case Presentation: I had to create a presentation with various different questions, ranging from who I am, why this job fit me, how I would implement Slack at xyz, what my most difficult client interaction has been, and my start plan should I join the company. It was a fun presentation to put together and I presented to the HM and her peer I'd met before, and another, more senior peer. They asked probing questions and I could tell they were paying attention to the details. 5. Senior Peer Interview: Similar to the HM interview, I think this was a special circumstance because Slack is going through changes with the Salesforce acquisition, but it was mostly behavioral questions with time for me to ask any follow up questions afterwards. I absolutely loved the interview process - it felt human and like the company and team cared about me and were really excited to have the opportunity to have me on the team, not that I was lucky to be interviewing with them. Not only that, but the recruiter was so transparent and responsive with everything from what to expect compensation-wise to how to prepare for each round of the interviews. It was truly a great experience.

      Interview questions [1]

      Question 1

      1. Why Slack / CSM? 2. Have you ever pushed back on a client? 3. What do you think your biggest learning curve would be in this role? 4. Describe a similar project you've done and what was the outcome?
      Answer question
      25

      Other Customer Success Manager interview reviews for Slack

      Customer Success Manager Interview

      31 Jan 2024
      Anonymous interview candidate
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. I interviewed at Slack

      Interview

      4 interview Manager Colleague VP PPT interview But last interview, need to prep for PPT just for the interview, actually that is waste of time for interviewer. It need at least 5 hrs to prepare and show the PPT. Who can compensate my time?

      Interview questions [1]

      Question 1

      Could you share your win experience Who is the tough customer you met
      Answer question

      Customer Success Manager Interview

      8 Sept 2022
      Anonymous interview candidate
      No offer
      Neutral experience
      Difficult interview

      Application

      I interviewed at Slack

      Interview

      4 rounds of interviews and a few homework assignments. overall it was very time consuming and i wound up accepting another offer. they asked the same types of questions over and over

      Interview questions [1]

      Question 1

      tell us about a time that you had to push back
      Answer question

      Customer Success Manager Interview

      16 Sept 2022
      Anonymous interview candidate
      Paris
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Slack (Paris) in Sept 2022

      Interview

      I had a 30 minutes call with a Talent Acquisition who asked question in industrial mode. And I had a 45 minutes call with the hiring manager then no news since 2 weeks.

      Interview questions [1]

      Question 1

      - Tell me about yourself - Why do you want to join slack ? - How do you manage your book ? - What are you improvement areas ?
      Answer question