Applied online, then had short phone interview with recruiter who conducted initial interview and explained the rest of the process. Had a virtual interview with Sr. Manager of CS, a round of virtual interviews with various CS team members, and finally a 60 minute presentation/mock customer meeting.

The interview process was full of microagressions and condescending remarks. The hiring manager started off our interview by asking about a position that I held in undergrad over a decade ago that had nothing to do with CSM saying that it piqued her interest. A day later the supervisor from that undergrad position added me on Linkedin from a page that was fairly inactive. At the end of this interview when asked if I had any questions I asked, is there any hesitation with moving me forward in the process from my resume or our conversation today? The hiring manager's reply was, "let me give you some big sis advice. I know you see that question on tik tok, but it's not a real question to ask and you'll never get a real response." That's the first time I've ever gotten a negative response to that question and I don't have tik tok. The final round was a presentation with a prompt and slide template to be completed within a few days. I was told to reply all to the email thread with any questions. I made a copy of the slides, created my presentation and added my slides to the top of the template deck as there weren't many details on creating the presentation. There was one how to use this doc slide that reminded you not to use too many words on the slides. I get a call from the recruiter asking if I've seen her emails she sent that day. On the call she let me know I wasn't suppose to edit the template that was sent over as it's used companywide and other candidates are waiting to use it. I let her know I didn't edit it and that I have a copy, my presentation is just at the top. She had sent 2 emails in the thread emphasizing that the directions on the first slide say to make a copy of the presentation and not edit it. I send over the only slide with brief instructions where those instructions were not listed. The recruiter replies in a separate email outside of the thread apologizing because when she reverted the slides she realized that she sent me an edited deck that didn't include the instructions. She let me know the deck was edited by a previous candidate from another cycle and apologized for sending me an edited deck, but assured me she let the hiring manager know it wasn't me who edited the doc although the hiring manager wasn't included in the email. I tried to check that my presentation was ok because I created it within the specified time frame without the proper instructions and the actual instructions were much more detailed, but their response was to use my best judgement. I had one question about the presentation because I was receiving a tech error when editing the website templates that was never answered. The response to the question initially was that the reason I was having issues editing the templates was because I wasn't supposed to, referencing the slide deck instead of the website templates although I had sent a screenshot of the website template with the question. The final answer once I clarified was to "Try the website again. We look forward to your presentation." The presentation was supposed to be 30 minutes presenting with 15 minutes at the end to answer questions. They asked questions throughout the entire presentation. All, but 1 question was addressed in the deck I created, but I wasn't able to present in the order I prepared due to fielding their questions. At the end of the presentation I was told that that's how their clients usually behave (interrupting with questions), but I wasn't aware going into the presentation that this was a tactic to see if I could handle clients behavior. Their feedback was that I let them lead the charge, although I went into the presentation thinking I would present for 30 min and they would ask questions after. It felt like a bait and switch and reflective of the company culture. This was the worst candidate experience I've encountered throughout my tenure as a CSM.