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      State Farm

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      Customer Service Representative Interview

      8 Aug 2015
      Anonymous interview candidate
      South Suburban, IL
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 days. I interviewed at State Farm (South Suburban, IL) in Aug 2015

      Interview

      Typical interview with agent; he reviewed the relevant experience on my resume, etc. Interviewer stated that job was 50% customer service by phone, and 50% phone/internet sales, which was fine, since my last position had been exactly like that. He seemed quite taken with what I had to offer. Then, the proceedings took a nasty turn; the agent said that before I'd get a second interview, that I'd "really, really" have to prove to him that I "wanted" the job. And, as I am female, and he is male, I was like, uh oh...but, what he asked me to do was to go out and find ten leads for auto quotes, and then report back to him when I was finished! And, I was like, um, I don't work for free, and, besides, you told me that this was an office job, and not door-to-door solicitation. And, that was the end of the interview...and of the hour I lost out of my life with this greedy jerk wasting my time.

      Interview questions [1]

      Question 1

      Typical behavioral questions (ie., what would you do IF, etc.)
      Answer question
      4

      Other Customer Service Representative interview reviews for State Farm

      Customer Service Representative Interview

      7 May 2026
      Anonymous interview candidate
      Birmingham, AL
      No offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 3 weeks. I interviewed at State Farm (Birmingham, AL)

      Interview

      I've interviewed with this company. Very straight forward process. Would recommend applying to this job. The steps depends on the recruiter the agency uses. Mainly over the phone interviews, video, and in person last.

      Customer Service Representative Interview

      29 May 2026
      Anonymous interview candidate
      Southaven, MS
      Declined offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at State Farm (Southaven, MS) in May 2026

      Interview

      It seems to be a very low base pay leading to sales. This was not something I am interested in for my career. I have had several interviews with state farm but very few offered benefits needed for my family.

      Interview questions [1]

      Question 1

      Asked me abiut my background
      Answer question

      Customer Service Representative (CSR) Interview

      18 Mar 2026
      Anonymous interview candidate
      No offer
      Neutral experience
      Easy interview

      Application

      I interviewed at State Farm

      Interview

      Easy phone interview. Asked basic questions for the initial interview, was very fast and easy. Hear back in 48 hours. Was asked why I wanted the job, and how comfortable on a scale of 1-10 how comforatabke I was with sales

      Interview questions [1]

      Question 1

      How comfortable are you with sales
      Answer question

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