StatesideBPO interview questions

Basic support questions and customer services questions. They wanted to know if I had patience and could do basic troubleshooting skills. They also wanted to know how I would deescalate a situation with irate characters

Ridiculous.....several assessments that you have to pass. A brief 10 minute interview with someone that didn't sound quite right after all that I get an email saying they have no position for me at this time. Such a long drawn out process for a position i'm clearly overqualified for and then no offer. Waste of time and this company shouldn't do that!