If selected past the online questionnaire, a 30 minute phone interview is conducted. I was asked about previous jobs, certain problems I faced and how I took initiative to solve them, why I was a good fit for this role, etc. The last round after the phone interview is a two hour process at the downtown office. I was paired with a representative for the first half to ask questions and see what the responsibilities entailed. For the second half, I was interviewed by two managers and then given a written and verbal test to see how I would handle different customer complaints.