I walked into one of the branches that I knew was hiring (from internal job postings) and handed in my resume. I got an interview on the spot with the two managers. It lasted for about an hour and a half, and included pretty much all behavioural/situational questions. (e.g. describe a time when you.... / what would you do if....). There were also other questions about teamwork, why TD, what does the CSR position mean to me, and sell a pen. Overall, they asked about 10+ questions. There was also a time for me to ask questions, and they also spent some time going over what a CSR has to do. Overall, the questions were expected of a customer service position.
Interview questions [1]
Question 1
Sell a pen (I was not expecting this question, so I had trouble thinking on the spot about what to answer).
I applied through an employee referral. I interviewed at TD (Toronto, ON) in Apr 2026
Interview
Screening interview with recruiters first, followed by a second interview with the hiring team. If selected, you are then matched with a branch based on fit, availability, and business needs.
Interview questions [1]
Question 1
Tell me a time you dealt with a difficult customer.
It was an easy interview, foucs maily on communication skills . I am able to crack in first attempt. prepare well . It was an easy interview, foucs maily on communication skills . I am able to crack in first attempt. prepare well
The process was not complex and the interviewer was friendly. The time schedule for the interview was respected and the lady did not drag it with more questions.
I was stress at the beginning but my interviewer asked me to be relax and confident. It helped me alot
