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      TD

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      Customer Service Representative Interview

      6 Nov 2012
      Anonymous employee
      Accepted offer
      Neutral experience
      Difficult interview

      Application

      I applied in-person. The process took 4 weeks. I interviewed at TD

      Interview

      I canvased several bank locations and asked for the branch manager. I asked for advice about how a recent graduate could get his foot in the door, what their personal experience with TD has been like, and how TD differs from other banks. One manager said there may be an opportunity at another branch if I called him in a week or so. I followed up and he forwarded me to the manager at that branch. Then we met for a brief interview to talk about myself and what my strengths were. This was followed up by another hour interview which basically signed me up for another interview if a job opened up. Here I was asked a lot of broad questions and was put on the spot. After a week or so I was called and given a conditional offer (having to work for a year). Afterwards there was an additional meeting to sign papers, then a three day paid training session.

      Interview questions [1]

      Question 1

      Since TD was an inclusive/diverse work place, what was an example of me being understanding of other culture, languages, or lifestyles?
      Answer question
      1

      Other Customer Service Representative interview reviews for TD

      Customer Service Representative Interview

      17 May 2026
      Anonymous employee
      Toronto, ON
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied through an employee referral. I interviewed at TD (Toronto, ON) in Apr 2026

      Interview

      Screening interview with recruiters first, followed by a second interview with the hiring team. If selected, you are then matched with a branch based on fit, availability, and business needs.

      Interview questions [1]

      Question 1

      Tell me a time you dealt with a difficult customer.
      Answer question

      Customer Service Representative Interview

      1 Mar 2026
      Anonymous employee
      Edmonton, AB
      Accepted offer
      Positive experience
      Easy interview

      Customer Service Representative Interview

      4 Feb 2026
      Anonymous interview candidate
      Montreal, QC
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at TD (Edmonton, AB)

      Interview

      It was an easy interview, foucs maily on communication skills . I am able to crack in first attempt. prepare well . It was an easy interview, foucs maily on communication skills . I am able to crack in first attempt. prepare well

      Interview questions [1]

      Question 1

      how to deal with an angry customer
      Answer question

      Application

      I interviewed at TD (Montreal, QC)

      Interview

      The process was not complex and the interviewer was friendly. The time schedule for the interview was respected and the lady did not drag it with more questions. I was stress at the beginning but my interviewer asked me to be relax and confident. It helped me alot

      Interview questions [1]

      Question 1

      Present yourself in both french and english
      Answer question
      1