applied online and handed in a resume at my home branch. I asked to speak to a manager of customer service and had a great conversation. I got a call a few weeks later about a position opening. I completed an online survey based on work competencies and personality inventory. Roughly two weeks later I was asked to meet with my branch manager of customer service for an interview. I was offered the position on the spot. The next day I went to head office downtown Toronto to fill out the release forms for a financial and criminal background check. About a week later I was called to book four consecutive business days of training at the downtown learning and development head office. After this I started in my branch!
3
Other Customer Service Representative interview reviews for TD
I applied through an employee referral. I interviewed at TD (Toronto, ON) in Apr 2026
Interview
Screening interview with recruiters first, followed by a second interview with the hiring team. If selected, you are then matched with a branch based on fit, availability, and business needs.
Interview questions [1]
Question 1
Tell me a time you dealt with a difficult customer.
It was an easy interview, foucs maily on communication skills . I am able to crack in first attempt. prepare well . It was an easy interview, foucs maily on communication skills . I am able to crack in first attempt. prepare well
The process was not complex and the interviewer was friendly. The time schedule for the interview was respected and the lady did not drag it with more questions.
I was stress at the beginning but my interviewer asked me to be relax and confident. It helped me alot
