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      Customer Service Representative Interview

      3 Mar 2013
      Anonymous interview candidate
      Lethbridge, AB
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 5 days. I interviewed at TD (Lethbridge, AB) in Feb 2013

      Interview

      Submitted resume online and there was a detailed application screening. Several questions about past sales experience and customer service interaction. A few days later, I received an email saying I had passed the first screening, and the next step was an online questionnaire. It was actually a personality test, similar to a Myers Briggs. It was confusing to have a personality test because you want to naturally guess what kind of personality makes the best bank teller, and obviously you don't want to check something that says something like "I don't like being on time for things". As well, the test asks you to disclose your sex, female or male, which I didn't think was allowed to be asked in job applications. The test is probably through a third party, but I thought it was a little strange. I haven't gotten a call about a further interview.

      Interview questions [1]

      Question 1

      On the application, describing a time when you needed to meet a sales target.
      Answer question

      Other Customer Service Representative interview reviews for TD

      Customer Service Representative Interview

      17 May 2026
      Anonymous employee
      Toronto, ON
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied through an employee referral. I interviewed at TD (Toronto, ON) in Apr 2026

      Interview

      Screening interview with recruiters first, followed by a second interview with the hiring team. If selected, you are then matched with a branch based on fit, availability, and business needs.

      Interview questions [1]

      Question 1

      Tell me a time you dealt with a difficult customer.
      Answer question

      Customer Service Representative Interview

      1 Mar 2026
      Anonymous employee
      Edmonton, AB
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at TD (Edmonton, AB)

      Interview

      It was an easy interview, foucs maily on communication skills . I am able to crack in first attempt. prepare well . It was an easy interview, foucs maily on communication skills . I am able to crack in first attempt. prepare well

      Interview questions [1]

      Question 1

      how to deal with an angry customer
      Answer question

      Customer Service Representative Interview

      4 Feb 2026
      Anonymous interview candidate
      Montreal, QC
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at TD (Montreal, QC)

      Interview

      The process was not complex and the interviewer was friendly. The time schedule for the interview was respected and the lady did not drag it with more questions. I was stress at the beginning but my interviewer asked me to be relax and confident. It helped me alot

      Interview questions [1]

      Question 1

      Present yourself in both french and english
      Answer question
      1

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