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      Customer Service Representative Td Canada Trust Interview

      16 Aug 2014
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied through an employee referral. The process took 8 weeks. I interviewed at TD

      Interview

      1. They receive your online application 2. They give a call and do a pre-screen 3. They send an assessment 4. They could choose to set up a phone interview OR proceed to an in person interview 5. In person interview

      Interview questions [1]

      Question 1

      It really varies....but the one I found that was unexpected was "Can you give me an example of a particularly difficult customer you had to deal with and how you used your skills to successfully overcome the problem they had?”
      1 Answer

      Other Customer Service Representative Td Canada Trust interview reviews for TD

      Customer Service Representative Td Canada Trust Interview

      17 Jan 2022
      Anonymous interview candidate
      Markham, ON
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at TD (Markham, ON) in Jan 2022

      Interview

      The interview is two parts. Phone and face to face video interview. The two interview was the almost the same so I don’t think it’s necessary but the managers and hr member was nice and responsive. They kept asking which branch would I prefer during the phone interview and by the end of the day I was not even interviewing for the branch I applied for. I think both of the interview went well but they did not choose me. Overall, easy interview but I don’t think TD gives enough information on how to become successful. Though they send me a email saying they interviewed a number of candidates for the position and while you offer various skills and experiences for this role, we wish to advise that you have not been selected for this position.

      Interview questions [1]

      Question 1

      Why TD? Some situational questions and examples from my past experiences
      Answer question

      Customer Service Representative Td Canada Trust Interview

      1 Feb 2015
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at TD in Dec 2014

      Interview

      The hiring and interview process with TD is pretty straight forward. You go through 3 stages, phone call interview, interview with MCR at Bank, then interview with branch manager. Most question are behavioural, some situational questions. The banks more gauge how you are as a person, are you approachable? likeable? good CS skills. The ONE thing you must know, in order to get into banks, for the most part, you have to know someone to get you in. A lot of the new hires or previous people I spoke with all knew someone who had gotten them into the position. Connections are the real deal. Not to say a person cannot get in otherwise, but it does make things significantly easier.

      Interview questions [1]

      Question 1

      Sell me this Pen?
      1 Answer
      4

      Customer Service Representative Td Canada Trust Interview

      3 Dec 2014
      Anonymous employee
      Toronto, ON
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at TD (Toronto, ON) in Oct 2014

      Interview

      1. Apply online 2. Receive a call from HR to do an online-assessment 3. Next day, receive a call to set up a phone interview, 15-25 minutes phone interview 4. A week after, receive a call from a specific branch to do an in-person interview. (1 or 2 interviews, depends on different branches) 5. Next day, HR called me with an offer 6. Background and criminal check which takes 10 business days. - Whole process took 3 weeks, could be longer.

      Interview questions [1]

      Question 1

      -Self introduction -Why TD -Career plan in 5 years -Some behaviors questions, you give examples based on your sales and customer service experience
      Answer question
      3