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      Customer Service Representative Interview

      11 Mar 2016
      Anonymous employee
      Toronto, ON

      Other Customer Service Representative interview reviews for TD

      Customer Service Representative Interview

      17 May 2026
      Anonymous employee
      Toronto, ON
      Accepted offer
      Positive experience
      Accepted offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 3 months. I interviewed at TD (Toronto, ON) in Feb 2016

      Interview

      After a 30 minute online behavioural assessment, I received an online interview request, there were about 10 questions, 4 of which you have to to record yourself. The interview questions were generic questions out of a pool of similar questions. After which, I had a brief phone interview with the recruiter, she asked my several basic questions and my availability. A day later, I received a request to do an group interview (aprox 3 hrs), we were split up into groups and required to come up with a group presentation. During the process individuals were brought out to have one on one interviews with hiring managers, it was a very relax and easy interview. Questions were basic and generic, but make sure you answer truthfully, sell yourself, and try to give a unique response because they probably heard the textbook response hundreds of times. Once the group interview was done, we were to be contacted the following week for a response. Although the interview questions were simple, straightforward and the environment was relaxed, I do have to admit the process is quite tedious. I have received a conditional offer. The process from applying online in December 2015, to getting an online assessment in January, group interview during the end of February, to waiting for my offer package in March.

      Interview questions [1]

      Question 1

      Describe a situation in which you had to deal with a difficult customer?
      Answer question
      1
      avatar
      TD response
      10y
      Thanks for sharing your experience! We'll be taking this feedback into consideration as we move forward with our hiring practices.
      Easy interview

      Application

      I applied through an employee referral. I interviewed at TD (Toronto, ON) in Apr 2026

      Interview

      Screening interview with recruiters first, followed by a second interview with the hiring team. If selected, you are then matched with a branch based on fit, availability, and business needs.

      Interview questions [1]

      Question 1

      Tell me a time you dealt with a difficult customer.
      Answer question

      Customer Service Representative Interview

      1 Mar 2026
      Anonymous employee
      Edmonton, AB
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at TD (Edmonton, AB)

      Interview

      It was an easy interview, foucs maily on communication skills . I am able to crack in first attempt. prepare well . It was an easy interview, foucs maily on communication skills . I am able to crack in first attempt. prepare well

      Interview questions [1]

      Question 1

      how to deal with an angry customer
      Answer question

      Customer Service Representative (CSR) Interview

      11 Jun 2026
      Anonymous interview candidate
      Vaudreuil-Dorion, QC
      Declined offer
      Positive experience
      Average interview

      Application

      I applied through university. I interviewed at TD (Vaudreuil-Dorion, QC) in Mar 2026

      Interview

      It was alright nice people they asked lots of questions very solid, to interview was really long and the employees were behind but all in all that was a solid interview. I would definitely recommend the managers and everyone were really nice.

      Interview questions [1]

      Question 1

      Tell me about yourself and your goals
      Answer question