I applied through an employee referral. The process took 2 weeks. I interviewed at TELUS (Montreal, QC) in Jan 2012
Interview
15 minute phone interview, followed by an email link to a personality test. If you pass the first test there is a second test which is more to measure your computer, listening, decision making skills. Scenario based modules etc. If you're successful, then you are invited to a face to face interview with one of the managers. Standard question and answer based interview.
Interview questions [1]
Question 1
Question are all similar, you are imagined as a Telus agent and asked how would you handle certain situations.
I applied online. The process took 3 days. I interviewed at TELUS (Calgary, AB) in Sept 2015
Interview
There was a computer exam, which was very easy. The interview process was a simple one-on-one and just asked about my background and motivations for applying to the job.
I applied online. The process took 3 months. I interviewed at TELUS (Montreal, QC) in Jun 2015
Interview
the fisrst phone interview is with the HR, very basic questions, plus informs you about the job salary training and more. Then if you pass the phone interview it's a face to face interview with manager.
Interview questions [1]
Question 1
they but you in situations and then ask you how would you act
I applied online. The process took 2 weeks. I interviewed at TELUS (Montreal, QC) in Mar 2015
Interview
they ask questions about customer service . They also ask about past experiences in dealing with difficult customers and dealing with stressful situations . What do you know about the company and basic troubleshooting steps