I applied online. The process took 5 days. I interviewed at TELUS (Toronto, ON) in Sept 2012
Interview
The first step was a phone interview and then a in-person one. Waited a few days and then went in for a 2nd in-person interview again with another manager. Few more days later got a call back for the position
Interview questions [1]
Question 1
The basic interview questions with some skill question on how to handle angry customers.