I applied online. The process took 2 weeks. I interviewed at Universal Orlando Resort in Aug 2013
Interview
2 rounds of interviews. 1st was one on one, basic questions about past experiences, what you would offer to UO. 2nd was a group interview with 6 supervisors and 4 candidates including myself. Asked to tell about ourselves, experience, and asked about difficult customer situations.
Interview questions [1]
Question 1
Unreasonable guest request and how did you deal with it.
Also there was a typing test, which was easy but unexpected.
I applied online. The process took 3 weeks. I interviewed at Universal Orlando Resort (Orlando, FL) in Nov 2016
Interview
There are two interviews. The first one was a one-on-one interview with a HR representative asking more basic questions like why do you want this particular position. The second interview is a group panel interview where they ask you situational questions.
Interview questions [1]
Question 1
Describe a time where you faced a sudden change in the workplace, and how did you handle it?
I applied online. The process took 3 weeks. I interviewed at Universal Orlando Resort (Orlando, FL) in Nov 2016
Interview
Two interviews. First one-on-one interview a breeze, pretty straightforward. Second interview is a panel interview with three-four hiring managers and five other candidates. Good questions, mostly past experience customer-guest service questions.
Interview questions [1]
Question 1
Explain a situation where you went above and beyond for a guest and was the guest satisfied?
I applied online. The process took 2 days. I interviewed at Universal Orlando Resort (Orlando, FL) in May 2016
Interview
Very efficient and to the point. Preliminary questions are straight forward and show whether or not you are qualified for the position. The preliminary interview was with a member of the staffing department, and the second and final interview was a panel interview in front of Supervisors for that field.
Interview questions [1]
Question 1
Describe a time you had a negative interaction with another co-worker and how you dealt with that problem.
