I applied through a recruiter. The process took 1+ week. I interviewed at Vanguard (Malvern, PA) in Nov 2016
Interview
One phone interview, then an in-person interview at the Vanguard site in Malvern. In-person interview consisted of a case study and a standard interview. The case study revolved around an upset client and how you would attempt to fix the problem. The standard interview consisted of a few questions regarding some experiences you've had working with people.
Interview questions [1]
Question 1
Tell us about a time that you were forced to change your approach to a problem.
Interview was good, Interviewer provided alot of information containing to the job description and the benefits. They provided STAR example questions to get a better understanding of who I was and what I can possibly offer to the environment
I applied online. The process took 1 week. I interviewed at Vanguard (Charlotte, NC) in Aug 2021
Interview
The interview was a two step process, the phone screen was about 15 mins and they were mainly looking for clarity of your voice and if you are articulate. The virtual 1-on-1 interview was fairly easy, about 6 STAR-based questions regarding customer service, communication skills, and learning agility.
Interview questions [1]
Question 1
Tell me about a recent time where you had to develop rapport and maintain a relationship with a client or customer?
Role playing situation. Simulated call between customer and you in the role. Asked about interest in role and background. What would make you succeed. Interviewer observed how you handle a phone call