I applied online. The process took 2 weeks. I interviewed at Vanguard (Scottsdale, AZ) in Jan 2018
Interview
First I had a phone interview with some basic questions and one behavioral question. Then I was invited to their Scottsdale location for a followup.
First they gave us a brief tour. Nice Cafeteria, IT services, and work spaces, but nothing too special. Next there was a brief presentation by HR about benefits and such.
The actual interview is in two parts. First there's a client based case study/role-play. Next, there was a behavioral interview with about 5 questions.
Interview was good, Interviewer provided alot of information containing to the job description and the benefits. They provided STAR example questions to get a better understanding of who I was and what I can possibly offer to the environment
I applied online. The process took 1 week. I interviewed at Vanguard (Charlotte, NC) in Aug 2021
Interview
The interview was a two step process, the phone screen was about 15 mins and they were mainly looking for clarity of your voice and if you are articulate. The virtual 1-on-1 interview was fairly easy, about 6 STAR-based questions regarding customer service, communication skills, and learning agility.
Interview questions [1]
Question 1
Tell me about a recent time where you had to develop rapport and maintain a relationship with a client or customer?
Role playing situation. Simulated call between customer and you in the role. Asked about interest in role and background. What would make you succeed. Interviewer observed how you handle a phone call
