I applied through an employee referral. The process took 2 weeks. I interviewed at Vanguard (Malvern, PA) in Jun 2013
Interview
Had a phone interview that lasted 35 minutes. Why do you want to work at Vanguard? What's something currently in financial news that interests you? Name a time you couldn't provide excellent customer service and what did you do? Name a time when you had to think outside of the box. All behavioral questions, they were more difficult than other interviews I had. The interviewer told me she'd forward my info to the hiring manager and I'd hear back about an in person interview next week. I interviewed today, on a Friday. Salary range mid $30k range.
Interview was good, Interviewer provided alot of information containing to the job description and the benefits. They provided STAR example questions to get a better understanding of who I was and what I can possibly offer to the environment
Role playing situation. Simulated call between customer and you in the role. Asked about interest in role and background. What would make you succeed. Interviewer observed how you handle a phone call
I applied online. The process took 1 week. I interviewed at Vanguard (Charlotte, NC) in Aug 2021
Interview
The interview was a two step process, the phone screen was about 15 mins and they were mainly looking for clarity of your voice and if you are articulate. The virtual 1-on-1 interview was fairly easy, about 6 STAR-based questions regarding customer service, communication skills, and learning agility.
Interview questions [1]
Question 1
Tell me about a recent time where you had to develop rapport and maintain a relationship with a client or customer?
