I applied through university. The process took 1+ week. I interviewed at Vanguard (Charlotte, NC) in Oct 2015
Interview
Saw job post on school hire website. Applied online. Was contacted shortly after and did very well on the phone interview. Was asked to come in just 4 days later. 2 hours learning about company, 2 hours of interviewing. One is a case study and the other is behavioral questions.
Interview questions [1]
Question 1
Name a time when you had to deal with a difficult client and how did you solve the problem?
Interview was good, Interviewer provided alot of information containing to the job description and the benefits. They provided STAR example questions to get a better understanding of who I was and what I can possibly offer to the environment
I applied online. The process took 1 week. I interviewed at Vanguard (Charlotte, NC) in Aug 2021
Interview
The interview was a two step process, the phone screen was about 15 mins and they were mainly looking for clarity of your voice and if you are articulate. The virtual 1-on-1 interview was fairly easy, about 6 STAR-based questions regarding customer service, communication skills, and learning agility.
Interview questions [1]
Question 1
Tell me about a recent time where you had to develop rapport and maintain a relationship with a client or customer?
Role playing situation. Simulated call between customer and you in the role. Asked about interest in role and background. What would make you succeed. Interviewer observed how you handle a phone call
