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      Verizon

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      Customer Service Representative Interview

      25 May 2018
      Anonymous employee
      Elgin, SC
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Verizon (Elgin, SC) in May 2018

      Interview

      The process started with completing the application. April 28,2018 I competed the app. May 1, 2018 I was sent a link to complete the assessment about 1 hour after I completed the assessment I was sent an email to pick a time for a phone interview. My phone interview was May 3, 2018 we spent about 45 mins going over work experience and situational questions. (The “tell me about a time” questions) at the end of the interview I was told I had move on to a face to face but the recruiters didn’t have a schedule and would call me back with a date. I received a callback on May 7, 2018 and set up my interview for May 10, 2018 at the Elgin, SC location. I arrived 20 mins early and signed in and waited. The interview was two parts (situational and Role Play) my interviewer was great! On May, 14,2018 I was sent an email to set up a 15 call with HR. On May 21, 2018 i was offered the job with VZW!

      Interview questions [1]

      Question 1

      How would you handle an irate long time customer?
      Answer question
      1

      Other Customer Service Representative interview reviews for Verizon

      Customer Service Representative Interview

      26 May 2026
      Anonymous interview candidate
      Cincinnati, OH
      Declined offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 3 days. I interviewed at Verizon (Cincinnati, OH) in May 2026

      Interview

      The interview was conducted virtually. It was for the customer service position. Mostly I was questioned about how I would handle various scenarios, for assisting clients. I was asked some real world examples and asked to handle them.

      Interview questions [1]

      Question 1

      How would you handle an angry or disgruntled customer?
      1 Answer

      Customer Service Representative (CSR) Interview

      31 Jan 2026
      Anonymous employee
      Hazelwood, MO
      Accepted offer
      Neutral experience
      Average interview

      Customer Service Representative Interview

      19 Jan 2026
      Anonymous interview candidate
      No offer
      Negative experience
      Easy interview

      Application

      I interviewed at Verizon

      Interview

      Unprofessional interview, and unfair. Being bilingual and many years of customer service experience they decided to pass due to many years of experience. The interviewer also looked unorganized and was bias.

      Interview questions [1]

      Question 1

      Tell us a time where you overcame an obstacle and how
      Answer question

      Application

      I interviewed at Verizon (Hazelwood, MO)

      Interview

      Lengthy and the paperwork is extremely confusing to fill out and submit. Thank you. But other than that really nice people. They hire through a 3rd party called Rose International…. Very helpful people

      Interview questions [1]

      Question 1

      How I would be an asset to the company
      Answer question