After applying online, I received an email the very next day asking me to call in so that I could schedule a phone interview. January 4th, I had my first phone interview and passed. Next, I was scheduled to take the assessment on January 10th, and I passed. I was immediately scheduled for the second phone interview on January 12th, and passed. I had my face to face interview January 14th. I think the interview went pretty well although I felt the interviewer felt concerned about my short experience in customer service. I am a recent college graduate who is currently working on my MBA with a concentration in Human Resources. I am hoping and praying that as the hiring manager reviews my file that my credentials are taken into consideration. Despite that I have a little less than a year of experience, I was able to provide the interviewer with detailed answers to the lengthy questions using the STAR method. I also informed the interviewer of what I could bring to the company and why I think I am a good fit. I believe it went well but I am still very nervous and worried. I really need this job, as I intend to build a long-term career. I intend to work very hard at proving myself and letting them know that I am worth taking a chance on. I think Verizon Communications and Verizon Wireless are great companies to work for. The training starts on January 28th. I am praying to God that the recruiter or hiring manager calls me with an offer. I was told by the interviewer that I will hear something whether the decision is good or bad.