I applied at the beginning of June. Received an email about a week later for me to take the assessment. After I took the assessment (it took me about an hour), I received an email a few hours later telling me to set up a time for a phone interview. Please look over the company credo! The phone interview lasted about 45 minutes and consisted of mainly behavior based questions and information on the position. I moved on to the final stage which was a face to face interview. This lasted about an hour. More behavior based questions and three role play scenarios. I was told I would know something in 7 -10 days.
Interview questions [1]
Question 1
What do you think will be the most difficult part of this job?
I applied online. The process took 3 days. I interviewed at Verizon (Cincinnati, OH) in May 2026
Interview
The interview was conducted virtually. It was for the customer service position. Mostly I was questioned about how I would handle various scenarios, for assisting clients. I was asked some real world examples and asked to handle them.
Interview questions [1]
Question 1
How would you handle an angry or disgruntled customer?
Lengthy and the paperwork is extremely confusing to fill out and submit. Thank you. But other than that really nice people. They hire through a 3rd party called Rose International…. Very helpful people
Unprofessional interview, and unfair. Being bilingual and many years of customer service experience they decided to pass due to many years of experience. The interviewer also looked unorganized and was bias.
Interview questions [1]
Question 1
Tell us a time where you overcame an obstacle and how