After applying and taking the skills test, there is a recorded interview process that you go through. You are given a video clip of an interview question and then you record yourself answering. You are given a fo over in case you mess up when recording. They are general interview questions, nothing too difficult. Once that is submitted and accepted they schedule a phone interview which is basically just to tell you about the job and pay and benefits. Then they schedule another interview, this time it is like a zoom interview and they do a few role play customer service scenarios.