Verizon Customer Service/Sales Representative interview questions

Hiring manager was patient and communicative, but apparently said I was "too empathic" to be a good sales rep without training. They said I was perfect in terms of company culture, but they weren't sure if I would be a good fit for the sales-aspect of the position in the time they needed a new rep. I was not tested in my ability to sell anything to the hiring manager. I was only asked company-guideline behavioral questions and then a few the manager had prepared of their own accord. I was told they appreciated my intelligence in my answers, but they worried that while I had a "good understanding" of the sales process, I wouldn't be able to execute it efficiently. This was odd since they didn't test me in a sales-roleplay.

A group of the same questions; then a role play. I believe the 2 guys were just staring at me. It felt kinda weird. I Got a call from the requiter the next day.