I applied online. The process took 1 week. I interviewed at Waitrose (Finchley, England) in Jun 2016
Interview
Group assessment where you are given a list of tasks and are told to priotise them in order. One to one interview followed by after. The list of tasks involved things such as safety hazards, a long queue, restock, coffee machine not working, delivery, admin duty. Make sure you contribute, communicate and listen.
Interview questions [3]
Question 1
Tell a time where you were in a team and had to do things differently?
I applied online. I interviewed at Waitrose (Bishops Stortford, England)
Interview
The interview process was okay. They asked basic questions, but it felt a bit rushed. I was left waiting for 30mins before being seen even though the shop was very quiet.
Interview questions [1]
Question 1
Describe a time when you provided excellent customer service.
The interview process was well organised and professionally managed. Communication from the recruitment team was clear throughout each stage, and I was kept informed about timelines and expectations.
The interview itself was structured and allowed enough time to discuss my experience, skills, and suitability for the role. The interviewers were friendly and created a comfortable environment, which made it easier to have an open and productive conversation. They asked relevant questions about my background, problem-solving approach, and how I would contribute to the team.
I interviewed at Waitrose (Buckhurst Hill, England)
Interview
My online interview on Google Meet with the Head of Recruitment went well. We covered my background skills and motivations, then transitioned into a series of hypothetical scenarios related to the day-to-day responsibilities of the position.
Interview questions [1]
Question 1
How would you deal with a customer who appears aggrieved?