I applied online. The process took 2 weeks. I interviewed at Waitrose (London, England) in Nov 2016
Interview
A group discussion/task and an individual interview. In the group discussion we were given a list of jobs our 'manager' had assigned to us for the day and were told to priorities these whilst also slotting in additional spontaneous problems such as customers asking for assistance, spillages etc.
Interview questions [1]
Question 1
Name one time where you went out of your way to help someone
They asked some basic questions; it was a very friendly atmosphere; the recruitment process is very straightforward; I think it takes no more than two weeks. First a telephone interview, then an interview with the managers
it was a normal customer service interview with competency and situational questions and questions about yourself and all that kind of stuff. very basic part-time job interview that anyone could get through
Completed an online assessment that was harder than it seemed and then did an in person interview with one of the managers. She was very friendly and I felt at ease.
Interview questions [1]
Question 1
How would you deal with a customer who was unhappy with a purchase?