Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      WestJet

      Is this your company?

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: WestJet reviews | WestJet jobs | WestJet salaries | WestJet benefits
      WestJet interviewsWestJet Customer Service Agent interviewsWestJet interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Customer Service Agent Interview

      9 Sept 2025
      Anonymous employee
      Toronto, ON
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied through an employee referral. I interviewed at WestJet (Toronto, ON) in Aug 2025

      Interview

      The whole process took about a month. I applied last month, and I heard from them about 7 days later. It started with the Hirevue interview where you record yourself as questions appear on the screen. They give you 1 minute to prepare, and once you hit record, you can't go back as you only get 1 chance per question. It sucks cause you can't review your answers. After that, it took about another week to hear back from them where I got invited to go to the 2nd and 3rd interview (same day). It was a combination of group interview and 1-on-1 with one of the recruiters. It was a crazy day as there were about 40 applicants during my session. We had to introduce ourselves and say something interesting about us, followed by random questions on the screen where you are given 60 seconds to answer. All the staff were friendly which helps with being nervous and all. Then while that's happening, you get pulled on the side to do your 1-on-1 interview with the recruiter and asked questions to see if you are fit to do the job, and then some behavioural questions. I heard back from them 2 business days later so the overall process was quick.

      Interview questions [4]

      Question 1

      Tell us something interesting about you
      Answer question

      Question 2

      If you could fly to a WestJet destination, where and why?
      Answer question

      Question 3

      Describe customer service to an alien.
      Answer question

      Question 4

      If you are boarding passengers and one of them was intoxicated, what would you do?
      Answer question
      1

      Other Customer Service Agent interview reviews for WestJet

      Customer Service Agent Interview

      18 Dec 2025
      Anonymous interview candidate
      Calgary, AB
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at WestJet (Calgary, AB)

      Interview

      I first answered some questions online. Then i had a virtual interview where I was asked a series of questions involving customers and i what I would do in each scenario.

      Interview questions [1]

      Question 1

      What would you do in this scenario
      Answer question

      Customer Service Agent Interview

      9 Dec 2025
      Anonymous employee
      Toronto, ON
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through other source. I interviewed at WestJet (Toronto, ON) in Dec 2025

      Interview

      Efficient, friendly. First is a video interview where you record yourself answering some questions. Then (approximately 2 weeks later), if accepted, you get called in for a 1 on 1 interview.

      Interview questions [1]

      Question 1

      Why do you want to work for the company?
      Answer question

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.