The hiring process at Working Solutions takes an average of 2 days when considering 1 user submitted interviews across all job titles. Candidates applying for Content Test Associate had the quickest hiring process (on average 2 days), whereas Content Test Associate roles had the slowest hiring process (on average 2 days).
There was an initial assessment followed by a 20-minute recorded video interview with pre-set questions. I have worked as an independent contractor for several years with different clients through Working Solutions, and each client requires a separate application process. If you do not pass the assessment, there is no opportunity to retake it. I learned this months ago when I accidentally pressed the wrong key and submitted the assessment, and I later requested to retake it but was informed that retakes are not permitted. This would be the only aspect of the process I would change, as it does not allow for correcting accidental submissions.
I interviewed at Working Solutions (Charlotte, NC)
Interview
It was a asynchronous interview . I had to complete a questionnaire, Then I had to do an assessment. After the assessment I had to complete a video interview that recorded my responses.
Interview questions [1]
Question 1
They asked if I ever dealt with a difficult customer and how did I handle that interaction.
If you were tasked with scaling support capacity by 50% in 6 months without increasing headcount proportionally, how would you approach it?
(Expect automation, process optimization, AI tools, and cross-training.)
How do you align support operations with broader company goals (e.g., NPS, churn reduction, revenue retention)? Give a specific example.
(Tie call data insights to client renewals or upsells.)
Interview questions [1]
Question 1
The director receives questions related to the job posting.