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      Xerox

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      Tier I Technical Support Interview

      21 Oct 2017
      Anonymous employee
      Bakersfield, CA

      Other Tier I Technical Support interview reviews for Xerox

      Tier I Technical Support Interview

      20 Jul 2015
      Anonymous interview candidate
      San Antonio, TX
      No offer
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Xerox (Bakersfield, CA) in Mar 2016

      Interview

      There was an interview with HR, then an interview of basic skills related to computers with a current supervisor. Anyone could pass it if you know basic things like how to type or what a router is.
      Negative experience
      Average interview

      Application

      I applied through an employee referral. The process took 1 week. I interviewed at Xerox (San Antonio, TX) in Jul 2015

      Interview

      There were three interviews, all of which were brief and concise: a phone interview, and then two interviews through iMeet (a virtual webcam application). After my third interview, I was told that I would be hearing from someone within 24 hours so that I could move forward, but I haven't heard from anyone over 72 hours later. It's pretty frustrating because they know I have another job, and that my schedule at that job depends on my schedule at this one.

      Interview questions [1]

      Question 1

      They asked questions about my availability during training, and really emphasized this; asked some questions about customer service, including a bad experience that I had with a customer and how I handled that, what I would do if this or that, how many days would I accept unexcused absences for if I were a manager, and so on.
      1 Answer
      2