Contacted company through craigslist and had phone interview then submitted written test then called in for interview at office. Interviewers were very nice and casual emphasizing the customer service aspect of the job in addition to the technical proficiencies required. Was informed of offer a few days later and accepted

Online app and personality inventory, then a basic skills test on computers and navigating various systems, then an immediate job offer if you passed the test, pending a background check and drug test