I applied online. The process took 1 week. I interviewed at Xerox (Raleigh, NC) in Jun 2015
Interview
Interviewed with 3 Managers, via video imeet. Process moved pretty quickly. Interviewing managers were friendly and polite, and did ask many questions revolving mainly around how to approach different situation when speaking with a customer on the phone.
Interview questions [1]
Question 1
Was asked how I would react to an angry customer?
Was asked to describe what RAM is?
I applied online. The process took 1+ week. I interviewed at Xerox in Oct 2016
Interview
Applied online through Xerox, did several assessments. A few days later, received a call from a recruiter to do a phone interview. After the 10 minute phone interview, scheduled an iMeet interview with another recruiter a few days later. Did virtual interview with second recruiter, lasted about 15 minutes. He asked technical questions, what I knew & liked about the product I'd be supporting, and if the pay was sufficient. After that he scheduled an interview with a hiring manager. Did interview with hiring manager 2 days later, she asked the same questions as well as more roleplaying. She stated that I would hear back in a week or so. Recruiter from the first virtual interview called me an hour later and offered me the position.