I applied online. The process took 2 weeks. I interviewed at eBay (Dundalk) in Nov 2015
Interview
I started with a phone interview. This was followed with two separate interviews. The first was with one person, the second with the same person and their superior. They were very welcoming and personable. Both were very enthusiastic about Ebay and their positions and seemed to want a very optimistic and positive person.
Interview questions [1]
Question 1
Tell me about yourself?
What do you know about Ebay?
Why do you want to work at Ebay?
Tell me about a time that you went above and beyond for a customer.
Tell me how you would deal with an irate customer.
The process began with a brief initial phone screening to discuss my background and availability. This was followed by a more formal virtual interview with the hiring manager. We discussed specific customer service scenarios, conflict resolution strategies, and how to maintain high satisfaction ratings while working in a fast-paced environment. The conversation was professional and focused heavily on interpersonal skills and problem-solving abilities.
Interview questions [1]
Question 1
Tell me about a time you had to deal with a particularly difficult or frustrated customer. What steps did you take to resolve their issue, and what was the final outcome of that interaction?
Talked to a recruiter, said great things and I fit the role perfectly, would follow up with hiring manager. Week later, then said, not a good fit. Was sad about the lack of transparency.
Very complex tests before the interview it was like they needed a rocket scientist vs a representative and it was very lengthy so it was redundant and unnecessary I believe
Interview questions [1]
Question 1
Questions that did not pertain to the job whatsoever