Business Process Analyst

Location: Denver/Boulder Metro Area, Colorado, USA (Hybrid)

Department: Engineering / AI

Reports to: Chief AI Engineer (CAIE)

Compensation: $85,000–$125,000 base salary (DOE) + benefits

About ProfitGrid

ProfitGrid is building the infrastructure layer for accountants and services businesses: white-label bookkeeping for CPA firms today, and an AI financial intelligence platform (benchmarking, forecasting, anomaly detection) tomorrow. We’re a fast-moving team that pairs strong operational discipline with modern AI/automation.

Role Summary

We’re hiring a senior Business Process Analyst to map, standardize, and streamline the operational processes that power ProfitGrid—starting with Back-office Accounting (GL, AP, AR, month-end close) and Data Preparation for AI consumption. You will interview stakeholders, document As-Is and To-Be flows, prioritize improvement opportunities, and work with engineers to enable AI-driven automation. This role is highly hands-on and outcomes-oriented.

What You’ll Do

• Discovery & Analysis
• Conduct structured interviews and workshops with ProfitGrid personnel (US & PH) to capture current-state processes, pain points, and metrics.
• Produce As-Is process maps, swimlanes, RACI, SIPOC, and data flow diagrams; identify control points and failure modes.
• Design & Prioritization
• Define To-Be target operating models, standard operating procedures (SOPs), and measurable success criteria.
• Build a ranked backlog of process improvements/automations (impact × effort) and align on quarterly delivery plans.
• Enablement & Delivery
• Partner with the CAIE and engineering to translate process designs into AI-enabled automations (e.g., n8n/iPaaS orchestration, function calling, classification/JSON outputs, data labeling pipelines).
• Write user stories, acceptance criteria, and test cases; support UAT and change management.
• Data Readiness for AI
• Specify data prep requirements (schemas, validations, PII handling, mapping rules—e.g., chart-of-accounts translation).
• Define data quality checks (completeness, accuracy, timeliness) and reconciliation steps for KPI/benchmarking outputs.
• Governance & Compliance
• Embed basic SOC 2-lite controls into processes (access, logging, change control, evidence capture).
• Maintain process documentation (Confluence/Notion), version control, and training materials.
• SME to Leadership
• Act as subject-matter expert to the CAIE and senior leadership; present findings, ROI, and rollout plans.

Required Qualifications

• Proven experience in Google Cloud platform (GCP) is required
• Proven delivery of As-Is/To-Be mapping (BPMN/UML), SOPs, and measurable improvements (cycle time, quality, cost).
• Solid understanding of the software development lifecycle (Agile), writing user stories, acceptance criteria, and leading UAT.
• Experience partnering with engineering to implement workflow automation (iPaaS/RPA)—we use n8n (training provided).
• Data literacy: comfort with data schemas, JSON outputs, validations; ability to specify data quality controls for analytics/AI.
• Excellent facilitation, interviewing, stakeholder management, and written communication skills.

Preferred Qualifications

• Experience with Vertex AI is highly preferred
• Exposure to AI/ML workflows (classification, extraction, function calling, RAG) or analytics engineering (ETL/ELT).
• Familiarity with back-office accounting processes (GL, AP, AR, month-end close), chart-of-accounts mapping, and KPI generation.
• Experience with SOC 2 or similar control frameworks woven into operational processes.
• Tools: Lucidchart/Miro/Visio (BPMN 2.0), Jira/Confluence (or equivalents), basic SQL proficiency a plus.
• Preferably 10+ years in business/process analysis, process design, and automation in operational environments (finance/accounting, shared services, or BPO a plus).

Tools You’ll Use

• Process & Collaboration: Lucidchart/Miro, Confluence/Notion, Jira
• Automation: n8n, iPaaS/queueing concepts
• Data: JSON schemas, validation libraries, basic analytics tooling

Work Model & Travel

• Hybrid role based in the Denver/Boulder metro; on-site collaboration as needed for workshops and build cycles.
• Limited travel for stakeholder sessions as required.

Compensation & Benefits (Colorado)

• Base salary: $85,000–$125,000 per year (commensurate with experience).
• This role is eligible for a comprehensive benefits package (medical/dental/vision), paid time off and holidays, and retirement plan participation (details provided during the hiring process).

Equal Opportunity

ProfitGrid is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: $85,000.00 - $125,000.00 per year

Benefits:

• Dental insurance
• Health insurance

Work Location: Hybrid remote in Denver, CO