FirstGroup Overview

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  • Aberdeen, United Kingdom
  • 10000+ Employees
  • 1995
  • Company - Public
  • Taxi & Car Services
  • $5 to $10 billion (USD)


You’ll soon discover that there’s so much more to life at FirstGroup than simply doing a job. We’re all part of one big family that works hard and supports each other to help millions of people travel to thousands of different destinations. So, you’ll need plenty of drive, ...
Mission: Our Vision is to provide solutions for an increasingly congested world, keeping people moving and communities prospering. FirstGroup has grown to become a leading transport operator in the UK and North America. Every day on both sides of the Atlantic we are relied on to ...

FirstGroup Reviews

Recommend to a Friend
Approve of CEO
David Martin
David Martin
13 Ratings
Current Employee

"No real surprises."

25 Jan 2023 - Bus Driver
Doesn't Recommend
Negative Outlook
No Opinion of CEO


Fairly flexible. Management generally approachable and friendly. Varied shift patterns. Colleagues generally supportive. Free uniform.


Pay rate needs improvement. Limited scope for career progression at depot level. Shifts are often 12hrs+.

Advice to Management

Don't be afraid to invest more in your people and fleet. Technology and people will move on.
See All 345 Reviews

Diversity & Inclusion at FirstGroup

(84 reviews)

Diversity & Inclusion FAQs

All answers shown come directly from FirstGroup Reviews and are not edited or altered.

Does there seem to be diversity at FirstGroup?

...Very nasty bullying management and supervisors who lack people skills....Read More

Read 2 more responses

FirstGroup Photos

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FirstGroup Interviews

Getting an Interview
Applied online74%
Employee Referral13%

  1. Graduate Engineer Trainee Interview

    Anonymous Employee in United Kingdom
    No Offer
    Neutral Experience
    Average Interview

    I applied online. The process took 2 weeks. I interviewed at FirstGroup (United Kingdom) in Feb 2022


    I had an online preliminary interview, in which I recorded myself and answer the questions. They give me one or two minutes to prepare for the question, then the recording will start.

    What is ur motivation for this particular role?

    Answer Question

See All 35 interviews

Company Updates

15 May 2019
07 Feb 2019 First West Yorkshire has been awarded £1.77 million to introduce nine of the ultra-low emission buses into the region, alongside a £617,000 bid by the West Yorkshire Combined Authority to fund a fleet of five ultra-low emission electric buses to serve the new, 1,200 space park and ride site at Stourton in Leeds. Paul Matthews, Managing Director of First West Yorkshire, said: “We’re pleased with today’s announcement, which adds to our existing commitments to invest £71m in ultra-low emission vehicles to aid with improving air quality in Leeds. Together with the support of our partners, the introduction of these electric vehicles will enable us to convert route 5 to a fully electric service between Leeds and Halton Moor which also incorporates the popular Leeds City bus route.”
15 May 2019
12 April 2019 South Western Railway’s Customer Experience Training team recognised for its training programmes by the prestigious Institute of Customer Service • SWR’s Customer Experience Training programmes receive national accreditation from the Institute of Customer Service • Recognition for Customer Ambassador, Customer Service Assistant, Platform Staff and Revenue Protection training programmes • £4m investment in customer service and customer information over the next 18 months
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FirstGroup Awards & Accolades

  • Industry Leader of the Year, Mark Hopwood, Managing DirectorRetail Business Awards2017
  • UK Customer Satisfaction Awards, Strategic Leadership Award, Kathryn O'Brien, Customer Experience Director.UK Customer Satisfaction Awards2017

Popular Careers with FirstGroup Job Seekers


FirstGroup FAQ

(37 Questions)

All answers shown come directly from FirstGroup Reviews and are not edited or altered.

See questions about:

Does FirstGroup offer an employee assistance or workplace counselling program?

...Good benefits and great co workers...

3 February 2021

Read more

People Also Ask about FirstGroup

Employees rate FirstGroup 3.1 out of 5 stars based on 345 anonymous reviews on Glassdoor.

To get a job at FirstGroup, browse currently open positions and apply for a job near you. Once you get a positive response, make sure to find out about the interview process at FirstGroup and prepare for tough questions.

Overall, 52% of employees would recommend working at FirstGroup to a friend. This is based on 329 anonymously submitted reviews on Glassdoor.

67% of job seekers rate their interview experience at FirstGroup as positive. Candidates give an average difficulty score of 2.7 out of 5 (where 5 is the highest level of difficulty) for their job interview at FirstGroup.

54% of employees think that FirstGroup has a positive business outlook. This is based on anonymous employee reviews submitted on Glassdoor.

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