Aetna Reviews

Updated 18 May 2021

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3.6
64%
Recommend to a Friend
79%
Approve of CEO
Aetna Chairman, President, and CEO Mark T. Bertolini
Mark T. Bertolini
1,539 Ratings
Pros
  • "Work from home on unwell days or appointment days w/ manager approval(in 548 reviews)

  • "Strong leadership with great work life balance(in 224 reviews)

  • Cons
  • "Need to be careful of work/life balance(in 109 reviews)

  • "Repetitive day to day, health insurance wasn’t the best(in 91 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee

      It’s good

      4 Jul 2019 -  
      Recommend
      CEO Approval
      Business Outlook

      Pros

      It make me to feel very comfort while doing this job.

      Cons

      It’s depends upon the time and your mood swings,so there’s no particular reason.

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    2. 4.0
      Former Employee

      Review

      21 Apr 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good Team, Job Security, good work-life balance

      Cons

      No known Cons as of now

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    3. 4.0
      Former Employee

      great place to work

      3 Mar 2020 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      good environment; helpful team; good increments

      Cons

      travelling distance (on a personal front); could get hectic at times

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    4. 4.0
      Current Employee

      business analyst

      12 Sep 2019 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      best company in health care domain

      Cons

      not in my tenure i have found any cons

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    5. 4.0
      Former Employee

      Decent place

      13 Oct 2016 -  
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Strong company culture at the top, CEO really tried to drive change

      Cons

      Fragmented culture across geographies all over the country

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    6. 4.0
      Current Employee

      Program analyst

      1 Nov 2016 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Work at home network abilities

      Cons

      Work life balance an issue

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    7. 5.0
      Former Employee

      Arch

      15 May 2015 - Enterprise Architect 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Very friendly environment to work

      Cons

      No issue everything is postive

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    8. 4.0
      Current Employee, more than 1 year

      Good team facing some challenges

      18 May 2021 - Strategy Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good people, lots of opportunity, good mentorship and management, good work/life balance

      Cons

      Things can move at a very slow place. Lots of organizational siloing. Some areas of the company are focused on innovation but the main areas around the insurance product itself are very committed to the status quo. Still figuring out what it means to be a CVS Health subsidiary.

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    9. 1.0
      Current Employee, more than 1 year

      Leave as soon as you can, advancement/ raises/ bonuses are hard to come by

      4 May 2021 - Health Concierge in Philadelphia, PA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Work from home, Typical 9-5 schedule, when you finish your shift it ends without having to do anything after hours. Health plan offered has low premiums. If you like not being micromanaged (it will catch up to you when you receive your performance evaluations)

      Cons

      Unfair, unreasonable quality metrics to meet. For example your bonus and raises depend on metrics you do not have control over, such as how customers would rate Aetna or if the analytic software is able to pick up if we offered the survey which is terribly inaccurate. Many customers are uneducated about the plan they signed up for and are unhappy with. You will be mixed in with extremely incompetent colleagues and have to clean up their mistakes or get berated by angry callers for things that aren't your fault. Even the supervisors rarely call the members back when they are promised. There is no transparency on how quality assurance decides which calls they decide to pull for evaluation. It seems as if they are going out of their way to avoid having to give raises and bonuses.

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      5 people found this review helpful
    10. 5.0
      Current Employee, more than 1 year

      I am happy working for Aetna.

      15 Apr 2021 - Customer Service Representative in Franklin, TN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Managers and Supervisors have your back and they’ve usually done your job before, so they know what you’re facing. Coworkers are very team oriented and are quick to help out. Working from home during the pandemic has been an easy transition. Benefits are fair. You are given enough PTO to balance your life. Aetna is great about promoting you if you do well, and there are plenty of opportunities to advance. Bonuses are given each year if you meet your metrics.

      Cons

      You have to learn a lot on your own. Training programs are being developed to help alleviate the roadblocks, but that is still in the works. The turnover rate is high in some departments due to lack of training. The CVS merger seems to have decreased the benefits a little.

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    Viewing 1 - 10 of 3,208 Reviews

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