Alignment Healthcare reviews about "supervise"

-horrible system from the age of the dinosaurs -The staff is not properly trained -There is not proper couching -The attendance policy is extremely strict, as even a one-minute delay results in an occurrence, which can add pressure in day-to-day work. -During a call evaluation, I was scored as not offering the authorized representative form. After reviewing the call recording, I confirmed that I had provided this information, indicating a discrepancy in the evaluation. My supervisor offered rebuttal Supervisor supported rebuttal request, but it was denied the lie. -A large portion of calls consist of repeat contacts from members who do not feel confident in the accuracy or completeness of the information previously provided members always call back. -There is a lack of regular group meetings, which can make communication less effective. -Horrible place to work

Management does is nonexistent. Training consisted of the trainer giving everyone four 30 minute breaks and coming back 20 minutes late. We listened to music. We were told where to find good food and alcoholic beverages. They don’t have a clear cut auditing or evaluation system. Most of it is left the auditors interpretation. Don’t get on her bad side. There is only one auditor. You never get your monthly reviews on time. It’s been four months since our last one. Mind you this effects your raises and they can fire you and write you up if you fail. One “lead” walks around chatting with his friends avoiding supervisor calls and as much work as possible, while the other one is doing all the work. It’s okay to ably for the best because he gives wrong information all the time. Know you will never get help. People play games like kindergarteners. Coworkers throw office supplies at each other, people scream in the office, there had been cheerleading with pompous. Professionalism is a joke. I doubt they know what the word means. If management likes you then you can do whatever you want and you are fine. If they don’t they will make up something or pull something from five months ago, which they never brought to your attention, and threaten to write you up and/or fire you. This is a terrible place to work. January is a blackout month so you will not be allowed to take any time off in that month.

10 minute breaks I was used to getting 15 minutes

-micromanaged -favoritism at play constantly -management uses fear tactics

There is A LOT of turn over & constant reorganization changes. The company is very top heavy & I feel some lower positioned employees are not receiving competitive salaries. Across a good majority of departments, day to day communication is lacking.