- You will be expected to see 5 users a day, complete all of your admin and attend meetings in between all of this (not to mention any safeguarding you may need to do) they say 4 sessions is fine but only if you have another meeting that day.
- Users are completely unsuitable, they say there is a screening tool but there isn’t. You will be working with many suicidal users or those with very poor mental health with absolutely no training to help support you with this which I’m pretty sure is illegal and when you go to safeguarding for help or advice, and to say that a user is unsuitable you will be told to carry on regardless.
- You will have completely unachievable targets, for example how many cancellations you get in a month which is impossible to control and they will keep it as a target despite so many coaches complaining about this.
- There is no mental health support at all, the coaching role has some of the highest turnover and sickness rates in the company and for good reason.
- There is no consistency, some coaches are favoured and allowed to get away with whatever they like and deliver less sessions, whilst others get hounded.
- You will expected to constantly chase and message users that don’t turn up so that the data looks better, this becomes awkward and embarrassing for both the coaches and users.
- There is no clear direction, the company directors don’t have a clue and will constantly change the direction of the company which is confusing.
- None of the teams collaborate at all, half of the time new updates are happening to the app and the coaches don’t even know until they are in a session with a user which makes them look unprofessional and is frustrating for the user and the coach.
- It is all data driven and the directors and CEO are obsessed with their linkedin profile and how many impressions they get, they truly don’t care about the users experience at all, it’s all about image and funding, and they make their favourites in the company very clear.
- The app is awful and incredibly expensive, DSA & ATW keep the company afloat but have no idea how little engagement users have with it because it’s a poorly designed app with no input from users or coaches, just a product and marketing team who don’t speak directly with users and know what they want. It is also being completely missold in order for the funding to continue and half the time the users have no idea what to expect from the app or a session.
- Coaches and customer services are treated unfairly by the rest of the company, there is no recognition from higher up and the CEO will have no contact with you despite the company being relatively small and her promising the world when you join.
- The company will also have a Christmas get together or meetings that coaches can’t join because they are expected to be in sessions non stop and they are the only team that has to be consistently remote.
- They will make you fill in constant surveys about how well the company is doing but rarely these results get displayed and they certainly don’t make a difference to the outcome.
- The overall benefits are very poor, sick pay is 10 days for the year, pension contribution is low and the maternity policy is really bad. - You do get healthcare benefits but I’ve recently heard they have reduced this as well.
- There is no room for personal growth within the company despite this being promised at interview. They will often advertise job roles externally and no one in the company is even aware it is happening.
- The company has had no growth for several years now and many members of the commercial team have left which is a big red flag.
