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      Brain in Hand

      Engaged employer

      Brain in Hand reviews

      Terrible company - Coach Brain in Hand Employee Review

      1.0
      16 Dec 2025
      Coach
      Recommend
      CEO approval
      Business outlook

      Pros

      -Remote role -9 day fortnight (however you will work longer days during the week to make up for this and it gets taken away the week before or after a bank holiday but you’re still expected to work the longer days during the week)

      Cons

      - You will be expected to see 5 users a day, complete all of your admin and attend meetings in between all of this (not to mention any safeguarding you may need to do) they say 4 sessions is fine but only if you have another meeting that day. - Users are completely unsuitable, they say there is a screening tool but there isn’t. You will be working with many suicidal users or those with very poor mental health with absolutely no training to help support you with this which I’m pretty sure is illegal and when you go to safeguarding for help or advice, and to say that a user is unsuitable you will be told to carry on regardless. - You will have completely unachievable targets, for example how many cancellations you get in a month which is impossible to control and they will keep it as a target despite so many coaches complaining about this. - There is no mental health support at all, the coaching role has some of the highest turnover and sickness rates in the company and for good reason. - There is no consistency, some coaches are favoured and allowed to get away with whatever they like and deliver less sessions, whilst others get hounded. - You will expected to constantly chase and message users that don’t turn up so that the data looks better, this becomes awkward and embarrassing for both the coaches and users. - There is no clear direction, the company directors don’t have a clue and will constantly change the direction of the company which is confusing. - None of the teams collaborate at all, half of the time new updates are happening to the app and the coaches don’t even know until they are in a session with a user which makes them look unprofessional and is frustrating for the user and the coach. - It is all data driven and the directors and CEO are obsessed with their linkedin profile and how many impressions they get, they truly don’t care about the users experience at all, it’s all about image and funding, and they make their favourites in the company very clear. - The app is awful and incredibly expensive, DSA & ATW keep the company afloat but have no idea how little engagement users have with it because it’s a poorly designed app with no input from users or coaches, just a product and marketing team who don’t speak directly with users and know what they want. It is also being completely missold in order for the funding to continue and half the time the users have no idea what to expect from the app or a session. - Coaches and customer services are treated unfairly by the rest of the company, there is no recognition from higher up and the CEO will have no contact with you despite the company being relatively small and her promising the world when you join. - The company will also have a Christmas get together or meetings that coaches can’t join because they are expected to be in sessions non stop and they are the only team that has to be consistently remote. - They will make you fill in constant surveys about how well the company is doing but rarely these results get displayed and they certainly don’t make a difference to the outcome. - The overall benefits are very poor, sick pay is 10 days for the year, pension contribution is low and the maternity policy is really bad. - You do get healthcare benefits but I’ve recently heard they have reduced this as well. - There is no room for personal growth within the company despite this being promised at interview. They will often advertise job roles externally and no one in the company is even aware it is happening. - The company has had no growth for several years now and many members of the commercial team have left which is a big red flag.

      avatar
      Brain in Hand Response
      5mo
      Thank you for taking the time to share your experience. We’re genuinely sorry to read how challenging and frustrating your time with us felt, and we recognise the strength of feeling reflected in your review. Coaching at Brain in Hand can be demanding work, and we acknowledge the emotional and cognitive load that comes with supporting users, particularly where needs can be complex or change over time. We take safeguarding, suitability and coach support extremely seriously, and we know this must be matched by consistent day-to-day practice. Over the past year we’ve been strengthening support in practical ways, including: expanding peer supervision and reflective practice, with facilitators within the coaching team and shared focus themes shaped by coach feedback; delivering an additional safeguarding workshop in response to feedback (alongside our regular safeguarding refreshers) and providing in-the-moment guidance via a dedicated safeguarding channel; and introducing an evolving suitability process to review users case-by-case and agree clear management plans where needed. We’ve also involved coaches in shaping objectives to help ensure they are realistic and fair, redesigned caseload reviews with the team to make them more meaningful, and continued to act on quarterly feedback through a visible “you said, we did” approach. To reduce lone working, we’ve added optional regular huddles and social integration channels. We are sorry that you felt unable to share this feedback internally at the time. Listening to colleagues, especially those working most closely with users, is an important part of our culture, and we want everyone to feel safe and supported to raise concerns and suggestions. While we can’t discuss individual circumstances here, if you would be open to sharing more detail our People team is available via hr@braininhand.co.uk so we can better understand your experience and continue to learn and improve. We appreciate you sharing your perspective and wish you the very best for the future.

      Explore other reviews about Brain in Hand

      1.0
      18 Mar 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      9 day fortnight very talented and friendly colleagues (many now gone) fully remote which is rare now

      Cons

      - Sudden mass layoffs with no warning signs - Leadership take no responsibility or face consequences for their poor decisions - team morale is now very low with people having to do several people’s work

      2
      avatar
      Brain in Hand Response
      1mo
      Thanks for taking the time to leave a review. We know the last few months have been really difficult for many people, and we understand why some colleagues have felt unsettled and frustrated by the changes. The restructure affected roles across the business, including within the executive team, and these decisions were not taken lightly. Like many organisations working across health, social care and higher education, we’ve seen significant change across the sectors we support in recent years, including shifts in funding and commissioning priorities. The changes made were focused on creating a more sustainable organisation, and ensuring we can continue delivering high-quality support to the people who rely on our services. We genuinely appreciate the positive comments about colleagues and our flexible way of working. There are a lot of talented, committed people here, and we know periods like this can have a real impact on morale. We remain committed to supporting our teams through the changes and being as open as we can about the direction of the business going forward.
      4.0
      13 Jan 2026
      Coach
      Recommend
      CEO approval
      Business outlook

      Pros

      I wanted to share a more balanced view, as some recent reviews don’t match my experience. This is a demanding job. Supporting neurodivergent people, some of those with complex needs is never going to be easy or low-pressure, and I think that’s something you need to go into with your eyes open. From my interview, expectations were explained clearly — including booking around five sessions a day alongside admin time (3 hours+). In reality, I’ve always been given flexibility where I’ve needed it, whether that’s for medical appointments, screen breaks, or just managing my day in a way that works for me. Day to day, I'm juggling sessions, admin, meetings, and safeguarding, so being organised really matters. It can feel busy, but that’s the nature of the role. Some users do have significant mental health challenges. That’s not hidden and it is something that comes with working in this space. There are safeguarding, peer support and reflective practice processes in place to support us and if its an area I felt I needed to up skill I take ownership of my own learning alongside what is offered at brain in hand. Day to day I’ve always felt able to ask for support, debrief, or escalate concerns when needed. Personally, I’ve seen safeguarding taken seriously and handled with care, with users’ safety clearly coming first. I've found the targets are reasonable and Being data-driven feels pretty standard for an ambitious organisation. But that doesn't mean I'm not supported, my lead has always been understanding and taken time to look at the bigger picture. There’s ongoing conversation about how performance is measured, and while it’s not perfect, the focus has always been on supporting users well. I’ve worked with genuinely supportive managers and colleagues who care about what they do and about each other. The coaching team is collaborative, and the support I get from my peers is one of the best parts of the job. Yes- App changes and updates can happen quickly, often based on user feedback and the UX team have a dedicated channel to seek coaches feedback on designs and changes so we can advocate for our users. We have weekly drop-ins and resources to help with changes. Sometimes it takes a bit of effort to keep up, but I actually enjoy the challenge. Every user is different, and engagement varies a lot. That said, I’ve personally seen many users make real, positive changes — whether that’s at work, in education, or in their day-to-day lives — and that’s what makes the job worth it. Overall, I work with kind, skilled, and passionate people who care deeply about the users they support. The work can be emotionally heavy at times, but I also know this comes with the remit of the role and the area I have chosen to work in. It’s not a perfect company — but it’s also not the uncaring or chaotic place some reviews suggest. Like most jobs in this sector, it’ll suit some people much more than others * Work that actually feels worthwhile * Supportive team who have your back * Flexibility around personal needs * Support always available when things feel challenging * Seeing users make progress is really rewarding *On the whole a great coaching team

      Cons

      * Can be emotionally draining * Busy and sometimes full on * Changes happen quickly * Limited career progression due to company size * Not a low-stress job

      1
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