Does CCI Call Centres pay their employees well?

According to anonymously submitted Glassdoor reviews, CCI Call Centres employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at CCI Call Centres. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at CCI Call Centres?

83% of CCI Call Centres employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CCI Call Centres 3.3 out of 5 for work life balance, 3.9 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at CCI Call Centres?

Customer Service Representative (235) , Customer Service Agent (146) , Call Center Agent (117) , Customer Service Representative (CSR) (38) , Call Center Representative (29) , Customer Service (29) , Team Leader (18) , Call Centre Agent (17) , Consultant (17) , Call Center Customer Service Representative (15) , Agent (12) , Contact Center Agent (9) , Sales Agent (9) , Sales Representative (8) , Customer Service Agent (CSA) (7)

What are the pros of working at CCI Call Centres according to real employee reviews?

"It is a great working environment and there is also skills development." ((in 28 reviews)); "Growth opportunities and industry knowledge is shared" ((in 25 reviews)); "Excellent training and development of staff" ((in 20 reviews)); "friendly people with different backgrounds" ((in 14 reviews)); "Good bonuses, chance to grow" ((in 13 reviews))

What are the cons of working at CCI Call Centres according to real employee reviews?

"The late working hours and no social life" ((in 65 reviews)); "Low Pay (in some cases)" ((in 48 reviews)); "hours are long but doable" ((in 36 reviews)); "Low salary compared to work done" ((in 28 reviews)); "Very strict and micro management" ((in 21 reviews))

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CCI Call Centres

CCI Call Centres Reviews

Compare reviews

3.8

83% would recommend to a friend

(826 total reviews)

Martin Roe

84% approve of CEO

77% positive business outlook

Ratings by category

4.2

Diversity and inclusion

4.0

Career opportunities

3.9

Culture and values

3.6

Senior management

3.6

Compensation and benefits

3.3

Work/Life balance

CCI Call Centres has an employee rating of 3.8 out of 5 stars, based on 826 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CCI Call Centres employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

826 reviews

1.0

23 Jan 2016

Campaign Manager

Manager

Recommend

CEO approval

Business outlook

Pros

South African people are an absolute joy to work with - the pros really are down to ability to experience new cultures..

Cons

I'm really going to try and be objective about this but it's not going to be easy! This company is very toxic, the pay is effectively blood money/bribery and the only reason I can think of that I stayed so long.. DO NOT JOIN THIS COMPANY! If you leave to join another company they will show up at your kids school, have private investigators follow you, bribe government officials to get you out the country.. They aggressively enforce the restraint of trade but to what end? Everyone is too scared to leave so the workforce is made up of people who want to leave but can't.. If you are talented and have confidence in your ability don't squander it here.. I have worked with over 40 senior managers that have joined and left within 12 months or left People with integrity are not welcome here.

2.0

17 Aug 2017

A company with issues, but don't write them off.

It support

Recommend

CEO approval

Business outlook

Pros

Location is good, work isn't difficult. A rapidly expanding company. Annual company events. They're trying to create a positive culture, they're just not very good at it.

Cons

It's really boring - nothing revolutionary is happening. It's like outsourcing was 10 years ago but with drugs, prostitutes, corruption, and directors who bring guns to the office. Crippling shiftwork. The Careerbox PTY exists to take government grants and give them to CCI. They pay lip-service to equality, but still hire foreigners from the UK for roles which could be done by South Africans. They sue former employees, and cut corners on safety and security.

5.0

20 Aug 2013

Always busy, not for the feint hearted

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

lifestyle in Durban and South Africa

Cons

working hours are very long

Viewing 1 - 3 of 826 Reviews

Jobs at CCI Call Centres

Skills Development Opportunity